Claiming Universal Credit while living in supported housing is not complicated once you know the pattern, but a few common mistakes trip people up and cost them money. Here is how to avoid them.
Forgetting the separate housing benefit claim
In supported and exempt accommodation the support part of your rent is usually paid through housing benefit from the council, not through Universal Credit. If you only claim Universal Credit and never make the housing benefit claim, a big chunk of your rent can go unpaid. Ask your provider to help you claim both.
Missing journal messages
Universal Credit talks to you through an online journal. Tasks and questions appear there, and if you miss one your payment can be paused. Check it at least twice a week and reply promptly.
Not reporting a change of circumstances
Moving in, moving out, a change in your health, starting work or a change in your rent all need to be reported straight away. Reporting late can lead to overpayments that you then have to pay back.
Going into the first appointment unprepared
Bring your identity documents, your bank details and your National Insurance number. If a health condition affects the work you can do, say so, and bring any evidence you have.
Trying to do it alone
A good supported housing provider deals with these claims every week. Let them help. You can find verified providers who offer help with benefits and enquire before you move in.